Ph. 07 4721 5511
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You have a right:

  • To be treated in a respectful, non-judgmental and non-discriminatory way,
  • To receive appropriate, thorough and well-researched advice and/or referrals to other agencies,
  • To understand our guidelines for providing legal services, which we will discuss and explain on request,
  • To be treated with honesty, respect, dignity and regard for your privacy and confidentiality,
  • To bring a support person when you attend this service,
  • To an interpreter, if needed,
  • For your information to be treated confidentially at all times, and
  • To voice a concern or make a complaint


You have a responsibility:

  • To treat staff, volunteers and other service users with respect at all times,
  • To not act in a rude, aggressive or abusive manner towards staff, volunteers or other service users,
  • To understand you are receiving a free legal advice appointment and that ongoing work/casework is resource intensive and is therefore available only in limited circumstances,
  • To supply correct information about yourself and your situation so that staff fully understand what is happening and can assess how to best assist you,
  • To participate actively with staff to resolve issues together,
  • To act in a way that doesn’t put yourself or any other person at risk, or compromise any person’s safety,
  • To arrive at your appointment on time, and
  • To inform the Centre if you cannot make your appointment and reschedule if necessary.


Got a complaint or suggestion?


For any questions or suggestions regarding your rights and responsibilities, please contact:

The Director

Townsville Community Law Inc

PO Box 807


Phone: 07 4721 5511

Townsville Community Law
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